The Tri Guys Ltd – Privacy Policy

Last updated: 14 October 2026

The Tri Guys Ltd ("The Tri Guys", "we", "us" or "our") respects your privacy. This policy explains how we collect, use, share and protect personal information when you visit our website, enquire about or purchase our services or products, take part in our training activities or communicate with us.

1. Who we are and how to contact us

The Tri Guys Ltd is the organisation responsible for deciding how the personal information described in this policy is used (the data controller).

The Tri Guys Ltd  

140 Nutley Lane  

Reigate 

RH2 9EF 

Company number: 14471369

For privacy enquiries or to exercise your data protection rights, please contact us using the contact details published on our website or write to us at the address above.

2. Information we collect

Depending on how you interact with us, we may collect:

• **Identity and contact details:** your name, email address, telephone number, postal address and other information you provide.

• **Coaching and event information:** information you submit when enquiring about or joining coaching, training plans, training sessions, events or camps, including preferences and relevant logistical requirements.

• **Health and safety information:** information you voluntarily provide that is relevant to safe participation in a training activity, where we have a valid legal basis and any additional condition required for handling health information.

• **Orders and transactions:** products or services purchased, booking details, payment status and transaction records. Payments may be processed by external payment providers; we do not necessarily receive or store full card details.

• **Communications:** enquiries, correspondence, feedback, complaints and marketing preferences.

• **Website and technical information:** IP address, device and browser information, pages visited and cookie-related information, where collected through our website.

We may also receive relevant information from service providers, event partners or publicly available sources where appropriate and lawful.

3. How we collect information

We collect information directly from you when you complete a form, make an enquiry or booking, purchase a product or service, sign up for updates, or contact us. Some technical information may be collected automatically through our website, subject to applicable cookie requirements. We may also receive information from third parties helping us deliver services or process transactions.

4. How and why we use your information

We use personal information only where we have a lawful basis under applicable UK data protection law.

| Purpose | Typical lawful basis |

| --- | --- |

| Responding to enquiries and arranging coaching, events, purchases or other services | Taking steps before entering into a contract; performance of a contract |

| Managing bookings, payments, orders and customer support | Performance of a contract; legitimate interests where appropriate |

| Managing safety and practical arrangements for training activities | Legitimate interests or contractual necessity, as appropriate; additional safeguards and a separate legal condition for health information where required |

| Keeping financial and business records and meeting regulatory obligations | Legal obligation |

| Maintaining and improving our website and services, and preventing misuse | Legitimate interests, where applicable |

| Sending newsletters, promotions and other direct marketing | Consent where required, or another lawful basis where legally permitted |

| Using non-essential analytics or advertising cookies | Consent where required |

| Handling complaints, disputes and legal claims | Legitimate interests or legal obligation, as applicable |

Where we rely on legitimate interests, we consider your rights and interests before processing your information. We will not use your information for a materially different purpose without an appropriate legal basis and, where required, telling you first.

5. Marketing communications

We may send you news about coaching, events, products and offers where you have opted in or where the law otherwise permits us to do so. You can opt out at any time by using the unsubscribe link in a marketing email or contacting us. Opting out of marketing will not stop essential communications about a booking, purchase or service.

6. Cookies and website analytics

Our website may use cookies and similar technologies to operate essential features, understand website usage and, where applicable, support advertising. Non-essential cookies, including relevant analytics and advertising cookies, will only be used where we have obtained any consent required by law. You can manage cookies through the choices offered on our website and your browser settings. Disabling some cookies may affect website functionality.

Website owner to confirm before publishing: identify the actual analytics, advertising and cookie tools used, and ensure the website provides the required cookie notice and consent controls.

7. Who we share information with

We do not sell your personal information. Where necessary, we may share relevant information with trusted third parties such as:

• Coaches, event organisers, venues and training or camp logistics partners involved in delivering a service you request;

• Payment processors, delivery companies and providers of booking, website, email, IT or customer-management services;

• Professional advisers, insurers and regulators where appropriate; and

• Law enforcement, courts or public authorities where disclosure is required or permitted by law.

We share only information that is reasonably necessary for the relevant purpose and require service providers handling information for us to protect it appropriately.

8. International transfers

Some providers may process personal information outside the United Kingdom. Where an international transfer is subject to UK data protection transfer rules, we will use a permitted transfer mechanism, such as UK adequacy regulations or appropriate contractual safeguards, together with any additional measures required. You can contact us for more information about relevant safeguards.

9. How we protect your information

We take appropriate technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration and disclosure. Access is limited to people who need the information for legitimate business purposes. No method of electronic transmission or storage can be guaranteed completely secure.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, resolving disputes and complying with legal, accounting and tax requirements. Different types of information may have different retention periods. For example, certain financial records may need to be retained for six years or longer where legally required. When information is no longer needed, we delete or anonymise it securely, unless the law requires continued retention.

11. Your data protection rights

Subject to applicable legal conditions and exceptions, you may have the right to:

• Access the personal information we hold about you;

• Correct inaccurate or incomplete information;

• Request deletion of information;

• Restrict or object to certain processing, including objecting to direct marketing;

• Receive certain information in a portable format;

• Withdraw consent at any time where consent is the basis for processing; and

• Complain to the Information Commissioner's Office (ICO).

To make a request, contact us using the details in section 1. We may ask for information to verify your identity. We normally respond within one month, although the law allows extensions in certain circumstances. Requests are normally free of charge, subject to applicable exceptions.

You can contact the ICO or find out more about your rights at https://ico.org.uk/.

12. Third-party websites

Our website may link to websites or services operated by other organisations. Their privacy practices are separate from ours, and we encourage you to read their privacy notices.

13. Children

If we offer coaching, events or other services involving children, we may need to collect information from a parent or guardian and limited information about the child to administer participation and protect their safety. We will handle such information with appropriate safeguards and provide any additional notices or permissions required for the activity.

14. Changes to this policy

We may update this privacy policy from time to time. The latest version will be posted on our website with an updated date. Where a change materially affects how we use personal information, we will provide additional notice when required.